Returns Policy

What is 100% Fitment Guarantee?

All the while we are committed to assure the auto parts are compatible with your vehicle. If not very clear about the compatiblility of your vehicles and components,or for any upgraded suspensions, we advise you to contact Custome Service before you order at 02 8809 8136.

If the parts does not fit, just email us some pictures of the issue and we will process an exchange for a proper fitting one.Not only can you change out your set of parts, but Superspares will also bear the return shipping charges to our facilities.

With the professional team of experts in the auto parts industry, we are confident in our team and stand behind their expertise by guaranteeing 100% fitment on every order.

Return Policy

If you are not completely satisfied with your purchase, return it within 60 days from the date of purchase to SUPERSPARES with the original receipt.

All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user error. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

Cancellation:
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender.

NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. THE FOLLOWING PARTS ARE NOT RETURNABLE: Service Manuals (unless they are sealed and in their original condition), CD-ROMS, Special-order products, and Custom-made products cannot be returned for any reason. Batteries with acid, painted parts, modified parts, and electrical parts are not returnable if they have been plugged in or unsealed for any reason.

SUPERSPARES reserves the right to limit returns or exchanges at any time, for any reason.

Return Procedure

1. File online - Provide your order number, name, email address, phone number and the part number you wish to return, along with an explanation as to why the part is being returned. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.

2. Call us - Call the Returns Desk at 02 8809 8136.

Freight Charge

Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

Refund Processing

Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.

Core Returns
Some products have a core charge associated with them. A core is some portion of a part that can be recycled or reused by its manufacturer. Doing this saves the manufacturer money and helps our environment. For this reason a product with a core has an additional charge associated with it. If the old part is returned in reusable condition (either to one of our stores or shipped back to our online store), simply mail the core back to us along with your original receipt within sixty (60) days of the delivery date and your core refund will be issued! Core returns need to be for the exact part purchased and cannot be damaged. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to us.